Quality Assurance

SeaPort-e Quality Assurance

Skyhawk Logistics' Quality Control staff creates project-specific Quality Control Plans for all of our Government contracts to ensure services are performed in accordance with Performance Work Statement (PWS) requirements. We currently have Quality Control Programs at all of our worksites to identify, prevent and ensure non-recurrence of any defective services. This ensures the risk of non-performance is minimized and provides program oversight, control and responsiveness to the Government's requirements.

Skyhawk Logistics' senior management monitors all of our contracts scheduling, work activities and quality control methods used by our personnel while performing the most efficient and successful project operation. Our Project Managers work with company Quality Control Inspectors to ensure that all contract work is performed by our employees in accordance with standard industry methods, safe and the most proficient manner appropriate to the task. We believe that this effective quality control supervision by our Project Manager and corporate quality control personnel, assures good quality assurance and thereby result in the Government's satisfaction and mission success.

On long term contracts, a member of the corporate quality control staff periodically inspects and observes Skyhawk Logistics' procedures and performance at contract locations. This evaluation process is the basis for on-the-spot corrections to avoid waste and accidents, ensure compliance with contract requirements, as well as assisting in the identification of areas where additional cost-effective procedures might be implemented.

We use Quality Control Checklists to ensure that the inspections encompass each PWS area of contract service. This assists our Project Managers in their day-to-day operations management. Skyhawk Logistics Quality Control Checklists allow for early detection of any issues, conflicts and through our prompt correction actions allow a means of resolution. Our intention is to provide continuous quality improvement, plan for maintaining quality standards in accordance with the PWS. We believe that the end results are a better operation and the best service possible to each of our Government customers.

  • Corrective Actions
    Corrective Actions

    Performing necessary corrective actions is also an important part of Skyhawk Logistics' Quality Control Plans. We understand that simply to find a problem is only the beginning of a process which ends with problem correction. Skyhawk Logistics is dedicated to finding and solving problems that may occur on the contract, through systematic corrective actions and active follow-up.

    Through our extensive use of metrics, we are able to better incorporate our lessons-learned from each contract operations and develop specific policies designed to avoid conflicts having a negative impact on the operations or the customer. We maintain a company-wide policy of having open communications with the Government in all phases of our contract operations. Skyhawk Logistics keeps the Government informed of what we are doing, the status of operations and what quality control corrective actions we undertake.

    Corrective actions are the responsibility of the Project Manager and potentially other key corporate personnel from Skyhawk Logistics' corporate office. Our Corrective Action Requirements and Implementation policies are:

    Sources of Corrective Action Requirements:

    • Government Contract Evaluations
    • Internal quality control inspection and discovery
    • Government Quality Assurance Contractor Deficiency Reports
    • Government Discrepancy Reports
    • Company Lessons learned
    • Policy development to avoid negative impact conflicts

  • Corrective Action Implementation
    Corrective Action Implementation

    In addition to correcting individual problems, attacking the cause of a problem or problems is also very important. Some of the avenues Skyhawk Logistics uses on Government contracts to approach to problem resolution that have a broad cause are:

    • Writing quality standards into each employee's job descriptions. This is of value when the standards can be quantitatively scored and employees need specific guidance and goals.
    • Sometimes problems are caused by lack of employee attention to specific procedures. Counseling and orientation are effective in this type of situation.
    • Other problems are caused by a lack of knowledge on the part of the supervisor and/or employees. Additional training is provided as required.